This policy was last updated on July 24, 2019.
We collect information from you when you register on our site, place an order, subscribe to newsletters and access services or features. Information collected when registering or setting up an account include but is not limited to; Name, address, phone number, e-mail address, PAL number, date of birth as well as credit card information. You may also use the site anonymously however, you may not have access to all areas of the site.
Use of Information
We collect and use your Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. This helps to personalize your experience, improve customer service and improve our website. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process. This information whether it is public or private will not be sold, traded, or transferred without your consent unless for the purpose of delivering your product to you.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
Safeguarding Your Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. The use of a secure server, SSL, and data encryption all protect against unauthorized access to your information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure. We will not store your personal financial, payment or license numbers on our servers.
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Customer Access to Personal Information
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
Children’s Online Privacy
Personal Information relating to youth and children is particularly sensitive and must be protected. In compliance with The Office of the Privacy Commissioner of Canada we do not knowingly collect Personal Information from children under the age of 13, nor do we direct advertising to them.
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